End Customer Terms & Conditions

Dyafat Website Terms of Service (ToS)

This Web site is offered to you, the customer, by Dyafat, the brand belonging to Taqneen Solutions Co. Ltd., whose registered office is at International Economy Tower, King Abdullah Road, PO Box 54087 Jeddah 21514 Kingdom of Saudi Arabia, conditioned on your acceptance without modification of the terms, conditions and notices contained herein. Your use of this Web site constitutes your agreement to all such terms, conditions, and notices. If you do not agree with these terms and conditions then you are not authorised to use this Web site.

Dyafat may at any time change these Terms of Use and your continued use of this Website is conditioned upon acceptance of the updated Terms of Use.


USE OF THE WEBSITE

As a condition of your use of this Website, you warrant that (i) you are at least 18 years of age; (ii) you possess the legal authority to create a binding legal obligation; (iii) you will use this Website in accordance with these Terms of Use; (iv) you will only use this Website to make legitimate reservations for you or for another person for whom you are legally authorized to act; (v) you will inform such other persons about the terms that apply to the reservations you have made on their behalf, including all Provider rules and restrictions applicable thereto; (vi) all information supplied by you on this Website is true, accurate, current and complete, and (vii) if you have an Dyafat account, you will safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you. We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason, including, but not limited to, for violation of these Terms of Use.

PROHIBITED ACTIVITIES

The content and information on this Website (including, but not limited to, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to us or our Suppliers and providers. While you may make limited copies of your travel itinerary (and related documents) for travel or services booked through this Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website. Additionally, you agree not to:

  • use this Website or its contents for any commercial purpose;
  • make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand;
  • access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
  • violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website;
  • deep-link to any portion of this Website (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission; or
  • "frame", "mirror" or otherwise incorporate any part of this Website into any other website without our prior written authorization.

If your booking or account shows signs of fraud, abuse or suspicious activity, Dyafat may cancel any bookings associated with your name, email address or account, and close any associated Dyafat accounts. If you have conducted any fraudulent activity, Dyafat reserves the right to take any necessary legal action and you may be liable for monetary losses to Dyafat, including litigation costs and damages. To contest the cancellation of a booking or freezing or closure of an account, please contact Dyafat Customer Service.

PRIVACY POLICY

Dyafat Inc believes in protecting your privacy, which also governs your use of the Website, to understand our practices:

REVIEWS & COMMENTS

We appreciate hearing from you. Please be aware that by submitting content to this Website by electronic mail, postings on this Website or otherwise, including any reviews, questions, comments, suggestions, ideas or the like contained in any submissions (collectively, "Submissions"), you grant Dyafat and its affiliated, co-branded and/or linked website partners through whom we provide service (collectively, the "Dyafat Affiliates"), a nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sub-licensable right to (a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such Submissions throughout the world in any media, now known or hereafter devised; and (b) use the name that you submit in connection with such Submission.

You acknowledge that Dyafat and/or the Dyafat Affiliates may choose to provide attribution of your comments or reviews (for example, listing your name and hometown on a review that you submit) at our discretion, and that such submissions may be shared with our Provider partners. You further grant Dyafat the right to pursue at law any person or entity that violates your or Dyafat rights in the Submissions.

You acknowledge and agree that Submissions are non-confidential and non-proprietary. To the extent possible you expressly waive any and all ́moral rights` (including rights of attribution or integrity) that may subsist in your Submissions and agree that you have no objection to the publication, use, modification, deletion or exploitation of your Submissions by us, Dyafat Affiliates or any of our partners or licensees. We take no responsibility and assume no liability for any Submissions posted or submitted by you. We have no obligation to post your comments; we reserve the right in our absolute discretion to determine which comments are published on the Website. If you do not agree to these Terms of Use, please do not provide us with any Submissions.

From time to time we may offer customers incentives to leave service reviews (ie discount coupons/entry into prize draws etc). As it is important to us that service reviews are impartial and honest, these incentives will be available to customers regardless of whether the service review is positive or negative.

You are fully responsible for the content of your Submissions, (specifically including, but not limited to, reviews posted to this Website). You are prohibited from posting or transmitting to or from this Website: (i) any unlawful, threatening, libelous, defamatory, obscene, pornographic, or other material or content that would violate the rights of publicity and/or privacy or that would violate any law; (ii) any commercial material or content (including, but not limited to, solicitation of funds, advertising, or marketing of any goods or services); and (iii) any material or content that infringes, misappropriates or violates any copyright, trademark, patent right or other proprietary right of any third party. You shall be solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from your posting of content to this Website. You acknowledge that Dyafat may exercise its rights (e.g. use, publish, delete) to any content you submit without notice to you.


PHOTOS AND OTHER SUBMISSIONS

Any photos you submit must be:

  • On topic – All photos must be relevant to the services provided on this Website, location, or general travel experiences.
  • Community/family friendly
    • Do not submit any photos or materials that are illegal, obscene, pornographic, profane, vulgar, offensive or insulting.
    • Do not submit photos or materials that invade the privacy or violate any personal rights of any person or entity.
    • Do not submit photos or information about children or any third parties without their consent (or their parent's consent in the case of a child under 18 years of age).
    • Children under 18 may not submit photos or other materials.
  • Original – You may only submit your own photos. Do not submit photos from any other source (personal or commercial). Do not submit photos that infringe the copyright, trademark, or other property right of any third party.
  • Non-commercial – Do not submit photos that include logos, branding, promotional material, or any other content intended for commercial purposes.
  • No harmful files – Do not submit photos that contain viruses or other harmful code that is either intended or may result in damage to the computers and systems of Dyafat and/or those using it.

Dyafat claims no affiliation with, or endorsement of any photos that are submitted by end users through our sites.


Liability disclaimer

The information, software, products and services published on this Website may include inaccurate or typographical errors. We don’t guarantee the accuracy of, and disclaim liability for inaccuracy of and travel services or products displayed on this Website (including, without limitation, photographs, list of facilities or amenities, descriptions, etc.), much of which information is provided by the respective Suppliers and Providers.

The inclusion of offering for sale of any product or service on this Website doesn’t constitute any endorsement or recommendation by Dyafat or its affiliates. Dyafat shall use reasonable care and skill in inspecting the accuracy of contents related to these products and services.


Indemnification

You agree to defend and indemnify Dyafat, Dyafat Affiliates, and/or their respective Providers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:

  • your breach of these Website Terms, Conditions and Notices or the documents referenced herein;
  • your violation of any law or the rights of a third party; or
  • your use of this Website

No unlawful or prohibited use

As a condition of your use of this Website, you warrant to Dyafat that you will not use this Web site for any purpose that is unlawful or prohibited by these terms, conditions, and notices.


Links to third-party sites

This Website may contain hyperlinks to Websites operated by parties other than Dyafat. Such hyperlinks are provided for your reference only. Dyafat does not control such Websites and is not responsible for their contents or your use of them. Dyafat's inclusion of hyperlinks to such Websites does not imply any endorsement of the material on such Websites or any association with their operators.


Software available on this web site

Any software that is made available to download from this Website ("Software") or through your mobile application store, including the Dyafat mobile application (the "Mobile Application") is the copyrighted work of Dyafat and/or our respective Providers. Your use of such Software is governed by the terms of the end user license agreement, if any, which accompanies, or is included with, the Software ("License Agreement"). You may not install or use any Software that is accompanied by or includes a License Agreement unless you first agree to the License Agreement terms. For any Software made available for download on this Website not accompanied by a License Agreement, we hereby grant to you, the user, a limited, personal, non-exclusive, non-transferable license to download, install and use the Software and/or the Mobile Application for viewing and otherwise using this Website and/or accessing the content and information available within the Mobile Application (including, without limitation, price and availability of travel services) in accordance with these Terms of Use and for no other purpose.


CURRENCY CONVERTER

If a currency convertor is available on the Website, the following terms and conditions apply: Currency rates are based on various publicly available sources and should be used as guidelines only. Rates are not verified as accurate, and actual rates may vary. The information supplied by this application is believed to be accurate, but Dyafat, the Dyafat Affiliates, and/or our respective Providers do not warrant or guarantee such accuracy.


BANK AND CREDIT CARD FEES

Some banks and credit cards impose fees for international transactions. If you are making a booking from outside of Saudi Arabia on a Saudi credit card, your bank may convert the payment amount to your local currency and charge you a conversion fee. This means the amount listed on your credit or bank card statement may be in your local currency and therefore a different figure than the figure shown on the billing summary page for reservations booked on the Website. In addition, a foreign transaction fee may be assessed if the bank that issued your credit card is located outside Saudi Arabia. If you have any questions about these fees or the exchange rate applied to your booking, please contact your bank.


COPYRIGHT AND TRADEMARK NOTICES

All copyrights of the contents of this Website are reserved to Dyafat. Dyafat is not responsible for content on websites operated by parties other than Dyafat. If you are aware of an infringement of our brand, please let us know.

Dyafat respects the copyrights of others. If you believe in good faith that materials hosted by us infringe your copyright, you (or your agent) may send us a written notice.


ACCOUNT TERMINATION

Dyafat adopt a policy of terminating, in appropriate circumstances and at Dyafat's sole discretion, subscribers or account holders who are deemed to be repeat infringers. Dyafat may also at its sole discretion limit access to the Website and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement. If you believe that an account holder or subscriber is a repeat infringer, please provide information sufficient for us to verify that the account holder or subscriber is a repeat infringer when filing your notice.

Dyafat does not tolerate false claims of copyright infringement. If you believe that content that you posted to our Website was mistakenly removed due to a false claim of copyright infringement, then you can submit a Counter-Notice.


Customer Service

For customer service issues please contact us by email to crm@dyafat.com , by calling us at +966 92 002 3235 or sending WhatsApp message to +966 12 650 5555. Our Customer Service agents will resolve those issues within 72 hours.


General

Dyafat reserves the right to change the terms, conditions, and notices under which this Web site is offered.

Dyafat may, and you may not, assign, convey, subcontract or delegate rights, duties or obligations hereunder.

You agree that no joint venture, partnership, employment, or agency relationship exists between you and Dyafat as a result of this agreement or use of this Website.

This Agreement is governed by the laws of Saudi Arabia. The Customer agrees that the Saudi Courts shall have jurisdiction to hear and determine any dispute (including non-contractual disputes or claims) arising from the interpretation of these terms.

If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

This agreement constitutes the entire agreement between you, the customer and Dyafat with respect to this Website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and Dyafat with respect to this Web site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.


Cart

Name Qty Price
No Items

Excursions

Name Qty Price
Total: 0
Go To Cart Clear Cart