Dyafat Terms and Conditions for Booking

Terms and Conditions for Booking

Introduction

These General Terms and Conditions for Booking (the "General Terms and Conditions"), along with the information set out in your booking confirmation email (the "Booking Confirmation") set out the terms on which Dyafat Platform agrees to make available the Services to you through the Website (see defined terms below).

These General Terms and Conditions, the Booking Confirmation and the relevant Rules and Restrictions also set out the terms on which the Service Providers agree to provide the Services to you.

The Services made available by Dyafat (as defined below) and Third Party Providers via this Website can only be used by Customers who have first read these General Terms and Conditions and accepted them unconditionally by clicking on the appropriate box provided for the purpose. It is not possible to proceed with the booking process without this acceptance.

Customers undertake to fulfil the obligations contained within these General Terms and Conditions. The agreement between Customers and the applicable Service Provider comes into force as soon as Dyafat provides written confirmation of a booking to Customer with the Booking Confirmation.

Customers should save and/or print a copy of these General Terms and Conditions for future reference when making a booking.

Article 1. Definitions and scope

1.1. Definitions

The following definitions have the same meaning whether they are singular or plural.

'Customer' (or "you/your") means a customer who reserves and/or books one or more Services offered on the Website.

'Destination Service' means the offering of tickets to events, activities or tourist attractions at travel destinations, such as events or guided tours.

'Dyafat' means Dyafat Platform and/or Dyafat Marketing for Hajj, Umrah, Tourism & Events.

'Dyafat Platform' means the brand belonging to Taqneen Solutions Co. Ltd., whose registered office is at International Economy Tower, King Abdullah Road, PO Box 54087 Jeddah 21514 Kingdom of Saudi Arabia.

'Lead Customer' means the Customer who makes a booking for themselves and/or on behalf of others under the same booking.

‘Linked Arrangement’ means the same as the definition of a “linked travel arrangement” in the Package Regulations.

'Rules and Restrictions' means the terms and conditions applicable to the provided by the Third Party Providers (including, amongst others, accommodation provider rules and restrictions, airlines’ conditions of carriage, transportation companies’ terms and conditions and companies operating other services promoted by Dyafat).

'Service' means a service offered on the Website, such as air transport services, accommodation services, car hire services, transportation services, rail transport services, destination services, insurance, packages and related payment processing services.

‘Travel Service Provider’ means a provider who makes the Services available for booking through this Website.

'‘Third Party Provider’ means a party, other than Dyafat who, (a) makes the Services available to the Customer directly or (b) who fulfils the Services where Dyafat makes the Service available to the Customer.

'Website' means the www.dyafat.com website or related mobile app.

1.2. Scope and your relationship with Dyafat

Dyafat Platform operates the Website which acts as an interface between you and the various Service Providers offering the Services.  When you make a booking for a Service using the Website, you will be entering into a contract with the relevant Service Providers for that Service.

These General Terms and Conditions apply to the offering and providing of Services via this Website and shall incorporate any applicable Rules and Restrictions which are made available to the Customer before any booking is completed and which the Customer also accepts at the moment that a booking is actually placed. It is the Customer's responsibility to familiarise himself/herself with these General Terms and Conditions and applicable Rules and Restrictions.

The General Terms and Conditions can be changed by Dyafat and the Rules and Restrictions can be changed by the Service Provider at any time without prior notice, although such changes will not apply to bookings that have already been accepted by Dyafat Platform on behalf of the applicable Service Providers concerned. It is therefore essential that the Customer reads, saves and/or prints a copy of the General Terms and Conditions at the time the booking is placed, in order to be aware of the provisions in force.

Article 2. Booking via the Website

2.1. The Customer's legal authority

The Website helps the Customer to find travel products and to make the necessary reservations, and acts as an interface in the transactions involved with the Service Providers.

The Lead Customer must be at least 18 years old, be legally authorised to enter into contractual obligations at the time of booking, have the requisite consent or authority to act for or on behalf of any persons included in a booking and must use the Website in accordance with these General Terms and Conditions and the Website Terms of Use.

The Lead Customer must also ensure and hereby confirms that the details provided for all parties to the booking are full and accurate, that all parties agree to be bound by these General Terms and Conditions and that the Lead Customer has the authority to accept and does accept them on behalf of all customers in the booking.

The Lead Customer is the person who is responsible for the booking, paying the deposit and the full price, making any amendment and cancellation requests, for paying any additional charges in relation to the booking and for all other matters concerning the booking.

The Lead Customer agrees to check all descriptions on the travel documentation received after booking and to inform us immediately of any errors or instances including where personal details do not correspond with those shown on the passports of those travelling under the booking.

The Lead Customer is responsible for his / her activities on the Website (financially or otherwise), including the possible use of his / her username and password. The Customer guarantees that the information entered by him / her on the Website in relation to him / her and, if applicable, his / her travelling companions is accurate.

Any use of the Website that is fraudulent or is in conflict with these General Terms and Conditions shall be reason for refusing Customers access to the Services offered by Dyafat and the Third Party Providers or to the other functionalities of the Website.

2.2. Confirming, changing and cancelling bookings

2.2.1 Confirming

The Booking Confirmation, which includes the essential elements such as the description of the Service(s) booked and the price, will be sent to the Lead Customer by email. If the Lead Customer does not receive a Booking Confirmation email within 24 hours of placing the booking, he / she should contact Customer Services at crm@dyafat.com , call us at +966 92 002 3235 or send WhatsApp message to +966 12 650 5555

It is expressly agreed that the data stored in the information systems of Dyafat Platform and / or Third Party Providers shall constitute proof with respect to the bookings made by the Lead Customer. Data stored in computers or electronic media are valid proof and shall therefore be acceptable under the same conditions and with the same evidential value as a physical written document.

2.2.2 Cancellation

Cancellations can be made for confirmed bookings online within the timeline specified in the booking, by emailing crm@dyafat.com , calling us at +966 92 002 3235 or sending WhatsApp message to +966 12 650 5555

All such requests will be dealt with on behalf of the Travel Service Providers concerned. Customers do not have an automatic right of cancellation unless such rights are provided by the individual Third Party Providers under their Rules and Restrictions (which are provided to the Customer prior to booking).

In the event of cancellation or partial cancellation of a booking, charges may be imposed by the applicable Third Party Providers - please refer to the Rules and Restrictions notified in the booking process for more details. Where a cancellation affects more than one person on the booking, any applicable cancellation charge will be applied in respect of each person on the booking.

If the Customer does not present himself / herself at the departure of the trip, refunds will only be due to the Customer in line with the applicable Rules and Restrictions as notified in the booking process.

If a Customer wishes to cancel any part of a booking, and if such cancellation is permitted by the applicable Third Party Provider. Dyafat does not charge and cancellation administration fee.

2.2.3 Change of booking

If after making the booking the Customer wants to change the trip with respect to the date of travel, the destination, the place where the trip starts, the accommodation or the means of transport, the Customer should contact us by emailing  crm@dyafat.com , calling us at +966 92 002 3235 or sending WhatsApp message to +966 12 650 5555. A fee may be imposed by the applicable Third Party Providerin the event of a change to a booking – please refer to the Rules and Restrictions notified in the booking process for more details. Dyafat does not charge and administration fee for booking changes.

 

 

2.2.4 Reimbursements

In the event of a refund to the Customer after the above deductions, the relevant amounts will be transferred back by the party that took the original payment (as may appear on Customer's credit card or bank statement) to the payment card used to make the original booking. Customers should note that refunds may take time in accordance with the policies imposed by the banking institutions, which are beyond the control of Dyafat.

2.2.5 Restricted fares

Unless otherwise stated by the Customer, it is assumed that the Customer requires the least expensive travel Services. Such Services (e.g. "economy class" fares) may be provided without any possibility of modification or cancellation. In such cases, the Services cannot be provided in a different manner or at a different time or place to those booked and contracted.

2.3. Travel documents

The travel documents provided for a Service ordered through the Website will be sent to the email address given by the Lead Customer when making his / her reservation. Dyafat does not deliver and will not be responsible for physical delivery of travel documents to the Customers.

Article 3. General

3.1. Prices

The price of the Services will be as quoted on the Website from time to time, except in cases of obvious error. Prices are liable to change at any time, but the changes will not affect bookings already accepted. Dyafat may in some cases levy a booking fee in relation to some transactions made on the Customer's behalf. The Customer will be notified of all applicable charges at the time of booking.

3.2. Incorrect Prices

Despite Dyafat best efforts, some of the Services listed on the Website may be incorrectly priced. Dyafat Platform EXPRESSLY RESERVES THE RIGHT TO CORRECT ANY PRICING ERRORS ON OUR WEBSITE AND/OR ON RESERVATIONS MADE UNDER AN INCORRECT PRICE. IN SUCH EVENT, IF AVAILABLE, WE WILL OFFER YOU THE OPPORTUNITY TO KEEP YOUR RESERVATION AT THE CORRECT PRICE OR WE WILL CANCEL YOUR RESERVATION WITHOUT PENALTY. Dyafat is under no obligation to provide Services to a Customer at an incorrect (lower) price, even after Customers have been sent confirmation of their booking.

3.3. How our sort order is determined

Customers have many options to help them find the perfect Service. The “sort” settings allow travelers to order search results to their preference, whether based on price, verified review score, or other criteria. The “filter” settings also allow Customers to include or exclude various options to suit their travel needs. If no options are selected, we will show a range of relevant options in the search results randomly.

Additionally, we continually optimize our Website service to provide the best experience to Customers. Accordingly, we may test different default sort order algorithms from time to time.

3.4. Photographs and illustrations

Dyafat Platform does its utmost to provide photographs and illustrations that give the Customer a depiction of the Services offered. The purpose of these photographs and illustrations is to show the Customer the level of quality and the degree of comfort, and they must not be considered to be making any representation that exceeds this purpose.

3.5. Insurance

The prices on the Website do not include travel insurance. The Customer is therefore advised to take out insurance that covers the consequences of certain cases of cancellation and that also provides cover for certain special risks such as the cost of repatriation in the event of an accident or illness. It is the Customer's responsibility to ensure any insurance policy taken out is adequate to cover their requirements.

From time to time, you may be shown certain travel insurance products during the booking path and this may be available for purchase.  Details of the insurance provider, relevant key information and terms and conditions will be shown during the booking process.

Article 4. Financial conditions and payment procedures

4.1 Local taxes and payments

Unless specified otherwise in the Rules and Restrictions, the prices of the Services shown on the Website are expressed in Saudi Riyals, excluding local taxes imposed by the authorities.

4.2 Payments

The price of Services booked on the Website or by telephone must be paid either to (i) Dyafat and/or (ii) directly to the Third Party Providers. Payment may be charged by more than one party. However the total amount charged will not exceed the total price of the Services.

The Customer shall provide the details of his/her payment medium and the Third Party Provider or Dyafat will often have to verify: (i) the validity of the payment medium and, (ii) the availability of funds on the payment medium.

Article 5. Customer service

Queries or requests for information or complaints before, during or after a trip should be sent to Customer Services at crm@dyafat.com , by phone +966 92 002 3235 or send WhatsApp message to +966 12 650 5555. Our Customer Service agents will resolve those issues within 72 hours. Complaints about loss of, theft of or damage to luggage, clothing or personal belongings that were not under the Customer's control during the stay should be addressed to the relevant Third Party Provider.

Article 6. Dyafat's liability

The Customer accepts that where Dyafat Platform acts as an interface between the Customer and the Travel Service Providers, Dyafat Platform will under no circumstances be held liable with respect to Services the Customer has booked with one or more Service Providers. Dyafat Platform is not liable if and insofar as the Customer is able to claim for damages under an insurance policy.

The information displayed on this Website has been provided by the respective Third Party Providers, and Dyafat does not accept any liability for any inaccuracies. Customers must ensure that they verify all information given before booking.

Customers should note that all hotel ratings shown are intended as guidance only and may not be an official rating or be in line with International classification. Dyafat does not accept any liability in relation to the ratings shown.

Article 7. Disclaimer

Except as expressly set out in these General Terms and Conditions, all the information contained on this Website is provided without any warranty (either express or implied) or implied term of any kind, including but not limited to any implied warranties or implied terms of satisfactory quality, fitness for a particular purpose or non-infringement. All such implied terms and warranties are excluded. By accessing this Website, the Customer agrees that Dyafat will not be liable for any direct, indirect or consequential loss arising from the use of the Website, any delay or inability to use the Website, or from the Customer's use of links from the Website. The exclusions and limitations contained in this Article apply only to the extent permitted by law.

Article 8. Applicable law

These General Terms and Conditions are governed by the laws of Saudi Arabia. The Customer agrees that the Saudi Courts shall have jurisdiction to hear and determine any dispute (including non-contractual disputes or claims) arising from the interpretation of these terms.

Article 9. Final Provisions

If Dyafat does not invoke one of the provisions of the General Terms and Conditions at any one moment, this must not be interpreted as a cession of the right to invoke it at a later date.

If any provision of these General Terms and Conditions (or part of any provision) is found by any court or other authority of competent jurisdiction to be invalid, illegal or unenforceable, that provision or part provision shall, to the extent required, be deemed not to form part of this agreement with the Customer and the validity and enforceability of the other provisions shall not be affected.

Every instance of force majeure, including the interruption of means of communication or a strike by carriers, hoteliers or air traffic controllers, will lead to the suspension of the obligations in these General Terms and Conditions that are affected by the force majeure event and the party affected by the force majeure event shall not be liable as a result of the inability to meet such obligations.

 

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